At SEOCloak, we strive to provide our customers with the best possible shopping experience. We understand that sometimes products may not meet your expectations or may arrive damaged or defective. In the event that you are not completely satisfied with your purchase, we offer the following refund policy:
We accept returns for most items within 10 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. To initiate a return, please contact our customer support team at [contact email] and provide your order number and the reason for the return.
Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund amount will include the cost of the item and any applicable taxes, but will not include shipping charges.
We do not offer exchanges at this time. If you need to exchange an item, please return the original item and place a new order for the replacement item.
- Non-returnable items
Certain items are not eligible for return, including gift cards, downloadable software, and personalized or custom-made items.
- Damaged or defective items
If you receive a damaged or defective item, please contact our customer support team at email@example.com within 10 days of delivery. We will work with you to arrange for a replacement or refund.
Please note that our refund policy is subject to change without notice. If you have any questions or concerns about our refund policy, please contact our customer support team at firstname.lastname@example.org.